---
title: I can not connect to the countCAM4 Dashboard. How do I fix this?
description: Article summarizing the steps to download and install the RNDIS Driver. This driver is needed on each computer that will be accessing the countCAM4 Dashboard.
---

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# I can not connect to the countCAM4 Dashboard. How do I fix this?

## Article summarizing the steps to download and install the RNDIS Driver. This driver is needed on each computer that will be accessing the countCAM4 Dashboard.

Some computers may not be able to access the countCAM4 Dashboard when connected via the USB cable. When this occurs it means a Windows Driver must be installed on your computer. The following steps provide the install files and steps to complete this process. A video showing the process can be viewed HERE. 

1. **Download the RNDIS files** by clicking [HERE.](https://helpcenter.streetlogic.pro/hubfs/RNDIS%20Driver.zip?hsLang=en)
2. Once downloaded **extract the install files**. Two files labelled RNDIS should extract.
3. **Install the** **files** by right clicking on the information file labelled RNDIS and clicking "install". Follow the prompts to install the driver.
4. **Restart your computer** once the driver is installed to complete the installation process.
5. **Navigate to the countCAM3+ Dashboard.**

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