--- title: "countCAM Help: | Help Center" description: "Start Up Materials,\n\nTroubleshooting Steps,\n\nDownloadable Resources" --- [Skip to content](https://helpcenter.streetlogic.pro/migration/knowledge/countcam-help#main-content) English Show submenu for translations [Open a Support Ticket](https://helpcenter.streetlogic.pro/migration/knowledge/kb-tickets/new) ![logo\_badge\_black.png\]](https://helpcenter.streetlogic.pro/hs-fs/hubfs/logo_badge_black.png?height=40&name=logo_badge_black.png) - [Default HubSpot Blog](http://www.spacksolutions.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](http://www.spacksolutions.com/blog) - English Show submenu for translations - [Open a Support Ticket](https://helpcenter.streetlogic.pro/migration/knowledge/kb-tickets/new) - Go to StreetLogic Pro Go to StreetLogic Pro Need Help? - There are no suggestions because the search field is empty. 1. [Help Center](https://helpcenter.streetlogic.pro/migration/knowledge) 2. [countCAM Help:](https://helpcenter.streetlogic.pro/migration/knowledge/countcam-help) # countCAM Help: Start Up Materials, Troubleshooting Steps, Downloadable Resources ## Manual and Spec Sheet - [countCAM2 User Manual Download](https://helpcenter.streetlogic.pro/migration/knowledge/countcam2-manual) - [countCAM2 and Booster Battery Material Safety Data Sheet](https://helpcenter.streetlogic.pro/migration/knowledge/countcam2-and-booster-battery-spec-sheet) ## Getting Started - [What is the countCAM2 Traffic Recorder?](https://helpcenter.streetlogic.pro/migration/knowledge/what-is-the-countcam2-traffic-recorder) - [How do I prepare and use the countCAM2?](https://helpcenter.streetlogic.pro/migration/knowledge/how-do-i-use-the-countcam2) - [How do I setup the countCAM2 in the field?](https://helpcenter.streetlogic.pro/migration/knowledge/how-do-i-setup-the-countcam2-video-recording-device-in-the-field) ## Technical Support - [How do I load and use the countCAM2 Toolbox?](https://helpcenter.streetlogic.pro/migration/knowledge/how-do-i-load-and-use-the-countcam2-toolbox) - [How do I trim videos using the countCAM2 Toolbox](https://helpcenter.streetlogic.pro/migration/knowledge/how) - [How do I prevent theft or tampering of my countCAM2?](https://helpcenter.streetlogic.pro/migration/knowledge/how-do-i-use-the-hose-clamp-and-lock-bracket-system) - [How do I review the video on my countCAM2?](https://helpcenter.streetlogic.pro/migration/knowledge/what-do-i-need-to-review-the-video-collected-on-my-countcam2) - [My countCAM2 will not connect to the countCAM App. How do I fix this?](https://helpcenter.streetlogic.pro/migration/knowledge/i-am-unable-to-connect-the-countcam2-to-the-countcam-app-on-my-mobile-device-how) - [How do I update the countCAM2 Video Recorder firmware?](https://helpcenter.streetlogic.pro/migration/knowledge/how-do-i-update-the-countcam2-video-recorder-firmware) - [How do I reformat the countCAM2 to FAT32 formatting?](https://helpcenter.streetlogic.pro/migration/knowledge/when-i-connect-my-countcam2-to-the-computer-i-reformatted-the-sd-card-to-a-format-other-than-fat-32) - [countCAM2 Battery Questions](https://helpcenter.streetlogic.pro/migration/knowledge/what-i) - [Can I purchased replacement parts for my countCAM2?](https://helpcenter.streetlogic.pro/migration/knowledge/can-parts-of-my-countcam2-be-replaced-if-they-are-broken-or-worn-out) - [What do I do if I have lost or don't know my password for my countCAM2?](https://helpcenter.streetlogic.pro/migration/knowledge/what-do-i-do-if-i-have-lost-or-dont-know-my-password-for-my-countcam2) - [What annual maintenance is recommended for the countCAM2 Traffic Recorder?](https://helpcenter.streetlogic.pro/migration/knowledge/what-is-recommended-for-annual-maintenance-of-the-countcam2-traffic-recorder) - [How should I name the files in the countCAM2 Toolbox?](https://helpcenter.streetlogic.pro/migration/knowledge/how-should-i-name-the-files-when-using-the-countcam2-toolbox) See less ▼ ## Downloads and Videos - [Download: countCAM2 Toolbox](https://helpcenter.streetlogic.pro/migration/knowledge/how-do-i-download-the-countcam2-toolbox-to-manage-the-video-captured-on-the-countcam2-traffic-recorder) - [Download: VLC Version 3.0.14](https://helpcenter.streetlogic.pro/migration/knowledge/what-version-of-vlc-do-i-need-to-run-the-countcam2-toolbox) - [Download: countCAM2 firmware](https://helpcenter.streetlogic.pro/migration/knowledge/where-can-i-download-the-current-version-of-the-countcam2-firmware) - [Video: Damaged Faceplate Replacement](https://helpcenter.streetlogic.pro/migration/knowledge/i-have-a-damaged-faceplate-can-it-be-replaced) - [Video: countCAM2 Charging Process](https://helpcenter.streetlogic.pro/migration/knowledge/is-my-countcam2-traffic-recorder-fully-charged) - [Video: countCAM2 Runtime Test](https://helpcenter.streetlogic.pro/migration/knowledge/how-do-i-determine-the-battery-capacity-of-my-countcam2-traffic-recorder) See less ▼ ## Product Resources - [Can the countCAM2 be used for pedestrian studies?](https://helpcenter.streetlogic.pro/migration/knowledge/can-the-countcam2-be-used-for-pedestrian-studies) - [Where can I find out about the countCAM2 being used by other agencies?](https://helpcenter.streetlogic.pro/migration/knowledge/where-can-i-find-out-about-the-countcam2-being-used-by-other-agencies) - [How does the countCAM2 perform in severe weather conditions?](https://helpcenter.streetlogic.pro/migration/knowledge/how-does-the-countcam2-perform-in-adverse-weather-conditions) - [countCAM4 Help](https://helpcenter.streetlogic.pro/migration/knowledge/countcam4-help#main-content) - [Manual and Spec Sheet](https://helpcenter.streetlogic.pro/migration/knowledge/countcam4-help#manual-and-spec-sheet) - [Getting Started](https://helpcenter.streetlogic.pro/migration/knowledge/countcam4-help#getting-started) - [Technical Support](https://helpcenter.streetlogic.pro/migration/knowledge/countcam4-help#technical-support) - [Downloads and Videos](https://helpcenter.streetlogic.pro/migration/knowledge/countcam4-help#downloads-and-videos) - [countCAM3+ Help:](https://helpcenter.streetlogic.pro/migration/knowledge/countcam3-help-1#main-content) - [Manual and Spec Sheet](https://helpcenter.streetlogic.pro/migration/knowledge/countcam3-help-1#manual-and-spec-sheet) - [Getting Started](https://helpcenter.streetlogic.pro/migration/knowledge/countcam3-help-1#getting-started) - [Technical Support](https://helpcenter.streetlogic.pro/migration/knowledge/countcam3-help-1#technical-support) - [Downloads and Videos](https://helpcenter.streetlogic.pro/migration/knowledge/countcam3-help-1#downloads-and-videos) - [countCAM Help:](https://helpcenter.streetlogic.pro/migration/knowledge/countcam-help#main-content) - [Manual and Spec Sheet](https://helpcenter.streetlogic.pro/migration/knowledge/countcam-help#manual-and-spec-sheet) - [Getting Started](https://helpcenter.streetlogic.pro/migration/knowledge/countcam-help#getting-started) - [Technical Support](https://helpcenter.streetlogic.pro/migration/knowledge/countcam-help#technical-support) - [Downloads and Videos](https://helpcenter.streetlogic.pro/migration/knowledge/countcam-help#downloads-and-videos) - [Product Resources](https://helpcenter.streetlogic.pro/migration/knowledge/countcam-help#product-resources) - [countCLOUD Help:](https://helpcenter.streetlogic.pro/migration/knowledge/countcloud-help#main-content) - [Getting Started](https://helpcenter.streetlogic.pro/migration/knowledge/countcloud-help#getting-started) - [Technical Support](https://helpcenter.streetlogic.pro/migration/knowledge/countcloud-help#technical-support) - [Downloads and Videos](https://helpcenter.streetlogic.pro/migration/knowledge/countcloud-help#downloads-and-videos) - [countPRO/countPAD Help:](https://helpcenter.streetlogic.pro/migration/knowledge/countpro-countpad-help#main-content) - [Manual](https://helpcenter.streetlogic.pro/migration/knowledge/countpro-countpad-help#manual) - [Getting Started](https://helpcenter.streetlogic.pro/migration/knowledge/countpro-countpad-help#getting-started) - [Technical Support](https://helpcenter.streetlogic.pro/migration/knowledge/countpro-countpad-help#technical-support) - [Downloads](https://helpcenter.streetlogic.pro/migration/knowledge/countpro-countpad-help#downloads) - [countPULSE & WAYcount Help:](https://helpcenter.streetlogic.pro/migration/knowledge/countpulse-waycount-help#main-content) - [MANUAL](https://helpcenter.streetlogic.pro/migration/knowledge/countpulse-waycount-help#manual) - [Getting Started](https://helpcenter.streetlogic.pro/migration/knowledge/countpulse-waycount-help#getting-started) - [Technical Support](https://helpcenter.streetlogic.pro/migration/knowledge/countpulse-waycount-help#technical-support) - [Downloads](https://helpcenter.streetlogic.pro/migration/knowledge/countpulse-waycount-help#downloads) - [Working with Spack Solutions](https://helpcenter.streetlogic.pro/migration/knowledge/working-with-spack-solutions#main-content) - [Procedures](https://helpcenter.streetlogic.pro/migration/knowledge/working-with-spack-solutions#procedures) - [Documentation](https://helpcenter.streetlogic.pro/migration/knowledge/working-with-spack-solutions#documentation) - [Default HubSpot Blog](http://www.spacksolutions.com/blog) [![Chill listening crop-3](https://helpcenter.streetlogic.pro/hs-fs/hubfs/Spack%20Solutions%20Logo-Jul-09-2020-03-31-04-80-PM.png?width=45&height=24&name=Spack%20Solutions%20Logo-Jul-09-2020-03-31-04-80-PM.png "Chill listening crop-3")](https://www.spacksolutions.com) Spack Solutions Inc Help Center Copyright © 2026, www.streetlogic.pro